Welcome to AALTERRA Resort

privacy policy

Welcome to Aalterra Resort (“we,” “our,” or “us”), operated by Kofiland Resorts LLP, a registered entity in India. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make bookings, or communicate with us.

We collect personal information you voluntarily provide when you:

• Fill out a booking or contact form
• Subscribe to our mailing list
• Communicate with us via email or phone
• Interact with our website (via cookies, analytics, etc.)

This may include:

• Full name
• Email address
• Phone number
• Location (for bookings)
• Guest preferences and travel details
• IP address and device/browser information

We use your information to:

• Process and confirm your bookings
• Respond to inquiries or customer service requests
• Improve website functionality and user experience
• Send booking confirmations, updates, and promotional emails
• Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

We may collect payment-related information when bookings are processed through payment gateways or OTAs. All payment processing is handled by secure, PCI-compliant third parties. We do not store your card details.

We use cookies and tools such as Google Analytics to understand user behavior and improve our website experience. These tools may collect anonymized data such as:

• Pages visited
• Time spent on the site
• Referral sources
• Device and browser types

You may manage cookie preferences via your browser settings.

We may share data with:

• Third-party service providers (e.g., Payment gateways, hosting providers, analytics platforms) for essential operations
• OTAs (Online Travel Agencies) where bookings are made
• Government authorities if legally required

All third-party services are expected to follow reasonable data protection practices.

By providing your email, you agree to receive booking confirmations and occasional promotional emails. You can unsubscribe anytime using the link provided in our emails or by contacting us.

We take appropriate security measures (technical and organizational) to protect your data from unauthorized access, loss, misuse, or alteration.

You may contact us to:

• Access or correct your data
• Withdraw consent
• Request deletion of your data

Contact:
Email: kofiland@outlook.com
Phone: +91-9731055105

We may update this policy periodically. The latest version will always be available on this page.

Kofiland Resorts LLP
Operating as Aalterra Resort